Support Terms
King Servers provides the opportunity to use the list of technical support services set forth below in these Terms, in accordance with the selected level.
To contact the technical support service, you need to send a request through the ticket system, which is available from your personal account. This format ensures an appropriate level of confidentiality, safety, and completeness of the history of communication between you and technical support (processed requests are stored in the archive).
You log in to your personal account using the link, open the “Support” section, the “Tickets” tab or on the main page of your personal account “Open New Ticket” and send a request.
The system generates a ticket.
Specialists accept it for work and process it in accordance with the work schedule.
The terms for consideration of the application depend on the time of day the application was submitted (during business hours or at night, specified in this document), the type of application (according to the Service Level Agreement, Table No. 3), as well as the order of priority, which is provided for in the conditions of the selected type ( level) of technical support.
Standard technical support is basic, including the following list of actions:
Standard technical support does not include individual configuration and diagnostics of the server, or configuration with software.
The user independently administers the server.
At this level, the following additional services are available to customers:
For VDS – $20/month for 1 server.
For Dedicated Servers – $50/month for 1 server.
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